• We Are Boutique & Virtual

Against the common perception that bigger is better, our boutique agency stands apart in size and sensibility.

So there’s no fancy office to meet us. No coffee machine, rows of iMacs, bean bags or boardroom. Working this way enables us to work faster, more effectively and with more freedom.

• We Believe In Unity, Collaboration & Greatness Is In Everyone

While we are based in Melbourne, our talented team is a combination of highly-skilled, heart-centred multi-racial, multi-religious globally located individuals.

We are a collective symbol of our values where collaboration, unity, integrity and getting great results for our clients are our primary focus NOT colour, religion, sexual identity, social status or location. We are 100% dedicated to demonstrating what we believe and in creating a world we want to live in.

• We Are An Investment 

We see our prices as an investment in your business. We know that we are not the cheapest option but we are in no way the most expensive. In fact, we’re right where we should be – right in the middle and that’s because we know our industry and our value enabling us to bring the best level of work and service to all our clients.

Great websites, beautiful branding and clarifying your unique message take time, in-depth understanding, specialist knowledge and expertise.  There are no shortcuts.

Over half of our clients have had bad experiences with agencies losing tens of thousands of dollars in time and lost business opportunities. That’s not us. We set you up right from the start and more importantly, stay with you on your journey.

• It’s Not a Supermarket Relationship

Like friendships that grow, it requires time. We know that our best work and highest satisfaction (and yours too) comes from working with clients we genuinely like, who are great at what they do are heart centred, have integrity and understand their value and ours.

Working with an agency is not a quick transaction, it’s multiple interactions, discussions and changes that occur over time, mostly years. It requires a lot of time, attention and energy. Anyone who has worked with one will know that changing is not easy.

Short term relationships are not for us. Our goal is to always build long-term relationships.

• We On Board Slowly

We are very intentional about setting the right foundation from the start. To do this we need to deep dive into your world, so we can understand you, where you are now, how you got there and where you want to go.

In-depth discussions, careful research, planning and documenting everything saves time and energy.

Time is precious. We value ours and we value yours.

• All Our Clients Are Referred

We are very fortunate to have clients in Australia, New Zealand and America and all have been referred to us. 

Many of our clients we have never met face to face and yet we are good friends and sometimes even feel like family.

We’ve worked hard and feel extremely grateful.

• We Speak a Little Woo Woo (& We Love It!)

We work from the heart, believe in a higher being, and that we’re all here for a reason. We understand that money makes the world go around but prefer to work from a space of great energy, good intentions and high integrity.

We hope you do too!

If some (or all ) of the above sounds good and you would like to find out more simply call or email hello@19design.com.au